Hey Everyone, I have a quick question. I want to have the Queueview sorted by last reply of the ticket, not the original ticket age. I ran a SQL statement of SELECT * FROM ticket st ORDER BY change_time desc and it brought up the results ordered how I want them to be. How do I implement this into OTRS for the default queue view? I am somewhat familiar with PERL so just a step in the right direction would be helpful! Thanks Everyone! CONFIDENTIALITY AND PRIVILEGE NOTICE This e-mail from Nova Financial & Investment Corporation dba Nova Home Loans contains confidential information intended only for the addressee(s). Information in or attached to it may be privileged, confidential or protected by law. If you are not the addressee (or a person responsible for delivering this transmission to the addressee) you are strictly prohibited from reading, copying, disseminating or distributing it. If you have received this e-mail in error please notify Nova Home Loans by replying to this message or calling Nova Home Loans at 1-800-955-9125 then delete it and any attachments from your system and destroy any print outs you may have made. Thank you.