No, I mean when I am adding a "Customer User" there is mandatory field named
CustomerID and I should fill it. How can I configure my OTRS to fill it
automatically?
On Thu, Jul 10, 2008 at 2:50 PM, Nils Breunese (Lemonbit)
Hooman Mesgary wrote:
How can I set the customer Id automatically?
What do you mean exactly? If there is a customer with an associated e-mail address that matches the sender of an incoming ticket then the CustomerID will automatically be set for this ticket.
Nils Breunese. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/