Sorry to take so long to reply. I'm afraid I didn't bookmark any URLs but found them all on google.fr with "otrs ldap" - many were in french . . .
Here's the Config.pm that works for me - let me know if anything is not clear:
# **************************************************** #
# insert your own config settings "here" #
# config settings taken from Kernel/Config/Defaults.pm #
# **************************************************** #
$Self->{'SendmailModule'} = 'Kernel::System::Email::SMTP';
$Self->{'SendmailModule::Host'} = 'our.smtp.server';
$Self->{'SendmailModule::Port'} = '25';
# UserSyncLDAPMap
# (map if agent should create/synced from LDAP to DB after login)
$Self->{UserSyncLDAPMap} = {
# DB -> LDAP
Firstname => 'givenName',
Lastname => 'sn',
Email => 'mail',
};
$Self->{'SystemID'} = 10;
$Self->{'SecureMode'} = 1;
$Self->{'Organization'} = 'our company';
use locale;
Self->{'AdminEmail'} = 'my@email.com';
$Self->{'AuthModule'} = 'Kernel::System::Auth::LDAP';
$Self->{'AuthModule::LDAP::Host'} = 'LDAP-AD.domain.suffixe';
$Self->{'AuthModule::LDAP::BaseDN'} = 'dc=domain,dc=suffixe';
$Self->{'AuthModule::LDAP::UID'} = 'sAMAccountName';
$Self->{'AuthModule::LDAP::SearchUserDN'} = 'cn=otrs,cn=users,dc=domain,dc=suffixe';
$Self->{'AuthModule::LDAP::SearchUserPw'} = 'xxxxxxxx';
$Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP';
$Self->{'Customer::AuthModule::LDAP::Host'} = 'LDAP-AD.domain.suffixe';
$Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'dc=domain,dc=suffixe';
$Self->{'Customer::AuthModule::LDAP::UID'} = 'sAMAccountName';
$Self->{'Customer::AuthModule::LDAP::SearchUserDN'} = 'cn=otrs,cn=users,dc=domain,dc=suffixe';
$Self->{'Customer::AuthModule::LDAP::SearchUserPw'} = 'xxxxxxxx';
$Self->{CustomerUser1} = {
Module => 'Kernel::System::CustomerUser::LDAP',
Params => {
# ldap host
Host => 'LDAP-AD.domain.suffixe',
# ldap base dn
BaseDN => 'dc=domain,dc=suffixe',
# search scope (one|sub)
SSCOPE => 'sub',
# The following is valid but would only be necessary if the
# anonymous user does NOT have permission to read from the LDAP tree
UserDN => 'cn=otrs,cn=users,dc=domain,dc=suffixe',
UserPw => 'xxxxxxxx',
AlwaysFilter => '',
SourceCharset => 'utf-8',
DestCharset => 'iso-8859-1',
},
# customer uniq id
CustomerKey => 'sAMAccountName',
# customer #
CustomerID => 'uid',
CustomerUserListFields => ['userPrincipalName'],
CustomerUserSearchFields => ['sAMAccountName', 'sn', 'givenname'],
CustomerUserSearchPrefix => '',
CustomerUserSearchSuffix => '*',
CustomerUserSearchListLimit => 250,
CustomerUserPostMasterSearchFields => ['uid'],
CustomerUserNameFields => ['givenname', 'sn'],
Map => [
# note: Login, Email and CustomerID needed!
# var, frontend, storage, shown, required, storage-type
[ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var' ],
[ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var' ],
[ 'UserLogin', 'Login', 'sAMAccountName', 1, 1, 'var' ],
[ 'UserEmail', 'Email', 'mail', 1, 1, 'var' ],
[ 'UserCustomerID', 'CustomerID', 'userPrincipalName', 0, 1, 'var' ],
[ 'UserPhone', 'Phone', 'telephonenumber', 1, 0, 'var' ],
],
};
$Self->{CustomerUser2} = {
Module => 'Kernel::System::CustomerUser::LDAP',
Params => {
# ldap host
Host => 'sfbelgique.suffixe.world',
# ldap base dn
BaseDN => 'dc=suffixe,dc=world',
# search scope (one|sub)
SSCOPE => 'sub',
# The following is valid but would only be necessary if the
# anonymous user does NOT have permission to read from the LDAP tree
UserDN => 'cn=otrs,cn=users,dc=suffixe,dc=world',
UserPw => 'xxxxxxxx',
AlwaysFilter => '',
SourceCharset => 'utf-8',
DestCharset => 'iso-8859-1',
},
# customer uniq id
CustomerKey => 'sAMAccountName',
# customer #
CustomerID => 'uid',
CustomerUserListFields => ['userPrincipalName'],
CustomerUserSearchFields => ['sAMAccountName','sn', 'givenname'],
CustomerUserSearchPrefix => '',
CustomerUserSearchSuffix => '*',
CustomerUserSearchListLimit => 250,
CustomerUserPostMasterSearchFields => ['uid'],
CustomerUserNameFields => ['givenname', 'sn'],
Map => [
# note: Login, Email and CustomerID needed!
# var, frontend, storage, shown, required, storage-type
[ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var' ],
[ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var' ],
[ 'UserLogin', 'Login', 'sAMAccountName', 1, 1, 'var' ],
[ 'UserEmail', 'Email', 'mail', 1, 1, 'var' ],
[ 'UserCustomerID', 'CustomerID', 'userPrincipalName', 0, 1, 'var' ],
[ 'UserPhone', 'Phone', 'telephonenumber', 1, 0, 'var' ],
],
};
# ---------------------------------------------------- #
# ---------------------------------------------------- #
# #
# End of your own config options!!! #
# #
# ---------------------------------------------------- #
# ---------------------------------------------------- #
-----Original Message-----
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of "Pussy da Silva Green"