[otrs] UPN (User Principal Name) Active Directory logon problem

10 Feb 2010

      Hi,

I've been managing to configure my OTRS installation to allow users authenticate against Active Directory using their pre win 2000 style account (for example "testperson"). I was wondering would it be possible to use their UPN (User Principal Name) testperson.testing@localhost.intramailto:testperson.testing@localhost.intra account to log in? Below is my current configuration, whatkind of changes i should do?

My Config.pm:

#Enable LDAP authentication for Customers / Users
  $Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP';
  $Self->{'Customer::AuthModule::LDAP::Host'} = 'domaincontroller.localhost.intra';
  $Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'dc=localhost,dc=intra';
  $Self->{'Customer::AuthModule::LDAP::UID'} = 'sAMAccountName';
#The following is valid but would only be necessary if the
#anonymous user do NOT have permission to read from the LDAP tree
  $Self->{'Customer::AuthModule::LDAP::SearchUserDN'} = 'CN=otrsuser,OU=Users,OU=KSRK,DC=localhost,DC=intra';
  $Self->{'Customer::AuthModule::LDAP::SearchUserPw'} = 'password';
#CustomerUser
#(customer user database backend and settings)
    $Self->{CustomerUser} = {
      Module => 'Kernel::System::CustomerUser::LDAP',
      Params => {
      Host => 'domaincontroller.locahost.intra',
      BaseDN => 'DC=localhost,DC=intra',
      SSCOPE => 'sub',
      UserDN =>'CN=otrsuser,OU=Users,OU=KSRK,DC=localhost,DC=intra',
      UserPw => 'password',
    },
# customer unique id
    CustomerKey => 'sAMAccountName',
    # customer #
    CustomerID => 'mail',
    CustomerUserListFields => ['sAMAccountName', 'cn', 'mail'],
    CustomerUserSearchFields => ['sAMAccountName', 'cn', 'mail'],
    CustomerUserSearchPrefix => '',
    CustomerUserSearchSuffix => '*',
    CustomerUserSearchListLimit => 250,
    CustomerUserPostMasterSearchFields => ['mail'],
    CustomerUserNameFields => ['givenname', 'sn'],
    Map => [
      # note: Login, Email and CustomerID needed!
      # var, frontend, storage, shown, required, storage-type
      #[ 'UserSalutation', 'Title', 'title', 1, 0, 'var' ],
      [ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var' ],
      [ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var' ],
      [ 'UserLogin', 'Login', 'sAMAccountName', 1, 1, 'var' ],
      [ 'UserEmail', 'Email', 'mail', 1, 1, 'var' ],
      [ 'UserCustomerID', 'CustomerID', 'mail', 0, 1, 'var' ],
      [ 'UserPhone', 'Phone', 'telephonenumber', 1, 0, 'var' ],
      #[ 'UserAddress', 'Address', 'postaladdress', 1, 0, 'var' ],
      #[ 'UserComment', 'Comment', 'description', 1, 0, 'var' ],
    ],
  };
#Add the following lines when only users are allowed to login if they reside in the spicified security group
#Remove these lines if you want to provide login to all users specified in the User Base DN
#example: $Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'ou=BaseOU, dc=example, dc=com';
  $Self->{'Customer::AuthModule::LDAP::GroupDN'} = 'CN=otrs_ldap_allow_c,OU=Groups,OU=KSRK,DC=localhost,DC=intra';
  $Self->{'Customer::AuthModule::LDAP::AccessAttr'} = 'member';
  $Self->{'Customer::AuthModule::LDAP::UserAttr'} = 'DN'

[otrs] UPN (User Principal Name) Active Directory logon problem

Vesa Jylhä