Hello, I'm trying to configure OTRS for my usage (creating customer companies, customer users, queues, etc ..). I was writing some tickets to understand queues managing when suddenly I have this message when I try to creat a new ticket: ERROR: OTRS-CGI-99 Perl: 5.8.5 OS: linux Time: Mon Nov 19 16:07:38 2007 Message: Need TicketID! Traceback (3327): Module: Kernel::System::Ticket::Article::ArticleCreate (v1.147) Line: 83 Module: Kernel::Modules::CustomerTicketMessage::Run (v1.24) Line: 318 Module: Kernel::System::Web::InterfaceCustomer::Run (v1.20) Line: 704 Module: /opt/otrs/bin/cgi-bin/customer.pl (v1.37) Line: 47 Is there someone who know how to deal with this error ? Thanks in advance. _____________________________________________________________________________ Ne gardez plus qu'une seule adresse mail ! Copiez vos mails vers Yahoo! Mail