Hi All, I am new to OTRS. I ran the install from freebsd ports and all worked as it should. I configured the agent auth for LDAP and that works as it should see below. Feb 6 09:08:00 otrs OTRS-CGI-10[25784]: [Notice][Kernel::System::Auth::LDAP::Auth] User: leons (CN=Leon Swanepoel,OU=Unix,OU=Technology,OU=MWeb Online,DC=mweb,DC=com) authentication ok (REMOTE_ADDR: 196.2.154.211). Feb 6 09:08:00 otrs OTRS-CGI-10[25784]: [Notice][Kernel::System::User::UserUpdate] User: 'leons' updated successfully (1)! Feb 6 09:08:00 otrs OTRS-CGI-10[25784]: [Notice][Kernel::System::User::SetPassword] User: 'leons' changed password successfully! However the customer auth via LDAP keeps failing with this error. Feb 6 09:09:40 otrs OTRS-CGI-10[25791]: [Error][Kernel::System::CustomerAuth::LDAP::Auth][Line:226]: Search failed! 0000208D: NameErr: DSID-031001CD, problem 2001 (NO_OBJECT), data 0, best match of: 'DC=mweb,DC=com' Does anyone have any ideas as to what could be wrong here as the settings are the same for both? Thanks Leon