Hi, I think you need/best use ACL for that. http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&CategoryID=5&ItemID=68 Another option is to customize the code, but related to your problem I myself do not have experience. Perhaps someone else has done it before. gr, Frans From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Luis Rodriguez Sent: dinsdag 12 mei 2009 00:20 To: User questions and discussions about OTRS. Subject: [otrs] Custom Status Names for diferents queues... Hi everybody, I need to know if is possible make this: I have a custom queue called Despacho, and I want to create customized status for this queue, for example: Recibido En Despacho Despachado Cerrado And no with standard status, new, open etc… and I want to this is no visible to the rest of queues… I currently use OTRS 2.3.4 and ITSM 1.2.3 Thanks… Luis Rodriguez IT Manager BMART S.A. Guatemala C.A. Email: lrodriguez@bmartgroup.com file:///\\lrodriguez@bmartgroup.com Msn: luisgrodriguez@hotmail.com file:///\\luisgrodriguez@hotmail.com Tel. (502) 2285-4514 Cel. (502) 5608-3521 P Porfavor considere el ambiente antes de imprimir este correo - Please consider the environment before printing this email. __________ Information from ESET NOD32 Antivirus, version of virus signature database 4065 (20090511) __________ The message was checked by ESET NOD32 Antivirus. http://www.eset.com