No, I want to assign every queue to one of my agents. Q1, Q2 to A1. Q3 to A2. Q4, Q5, Q6 to A3 .... On Thu, Jul 10, 2008 at 1:17 PM, CARNINO Daniele < Daniele.CARNINO@fiatgroup.com> wrote:
You can use the "generic agent" for that. Remember that generic agent needs a script in cron in order to work.
Ciao, d.
------------------------------ *Da:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *Per conto di *Hooman Mesgary *Inviato:* giovedì 10 luglio 2008 11.45 *A:* otrs@otrs.org *Oggetto:* [otrs] Default Agent for Queue
Hi, How can I set a default agent for a queue? I mean when a new ticket is created in queue Q or a ticket moved to queue Q, it automatically assigned to agent A. Regards, -Hooman
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