[otrs] R: Notification for Agents/operators

There isn’t a similar notification in Notification list. There are only: Agent::NewTicket Agent::FollowUp Agent::LockTimeout Agent::OwnerUpdate Agent::ResponsibleUpdate Agent::AddNote Agent::Move Agent::PendingReminder Agent::Escalation Agent::EscalationNotifyBefore If I had to create it how can I enable it? It isn’t a default notification… Thank you Da: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Per conto di Marco Vannini Inviato: giovedì 4 marzo 2010 17.01 A: User questions and discussions about OTRS. Oggetto: Re: [otrs] Notification for Agents/operators notification (event) On Thu, Mar 4, 2010 at 4:59 PM, Alessandro d'Ambrosio wrote: Hi, in my Otrs i would like to send notifications by e-mail when a ticket change status to my agents/operators. Now only Customer Users can receive these messages. How can I perform this for agents? Thank you, Ale --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/