Apparently the problem is due to the TradeMark (TM) sign when running either the OTRSBusinessAvailabilityCheck or the OTRSBusinessEntitlementCheck but I haven't found the file that I can modify in order to avoid seeing it. The files that I have checked and modified (removed the TradeMark (TM) sign) so far are the following: * i18n/otrs/otrs.el.po * Kernel/Language/el.pm * Kernel/Config/Files/Daemon.xml * /Kernel/Config/Files/ZZZAAuto.pm Furthermore I have checked the "Kernel/System/Console/BaseCommand.pm" file around line 610 and the problem arises when performing the print action for the $Text variable that has the ASCII string in it (that is the "Checking availability of OTRS Business Solution\x{2122}" text). Is there a Perl module required to perform the correct printing with ASCII?? Should I try to decode it?? Any ideas are welcome since with this problem every 10minutes I am getting an e-mail which I shouldn't. Regards, George From: otrs [mailto:otrs-bounces@lists.otrs.org] On Behalf Of Dimitrakakis Georgios Sent: Tuesday, August 23, 2016 12:41 PM To: otrs@lists.otrs.org Subject: [otrs] OTRS Daemon Frequent Error Hi! I am trying to set and test the free (initially) OTRS version for our organization but when the otrs.Daemon.pl starts I am getting the following error: [TIMESTAMP] otrs.Daemon.pl: "\x{2122}" does not map to ascii at /opt/otrs/Kernel/System/Console/BaseCommand.pm line 610. At the same time an e-mail alert is triggered and getting the same info as an e-mail from "OTRS Notifications" and subject "OTRS Scheduler Daemon Cron: OTRSBusinessAvailabilityCheck". Since the otrs.Daemon.pl does the check recursively is very annoying to receive frequently and over and over again the same e-mail alert. Does anyone know how to solve it? Looking forward for your suggestions. Best regards, George Dimitrakakis ______________________________________________________________________________ Το περιεχόμενο αυτού του ηλεκτρονικού μηνύματος και τυχόν συνημμένα αρχεία είναι εμπιστευτικά. Απευθύνεται μόνο στους αναφερόμενους παραλήπτες. Αν λάβατε αυτό το μήνυμα εκ παραδρομής, παρακαλείσθε να επικοινωνήσετε αμέσως με τον αποστολέα του μηνύματος ή τον διαχειριστή του συστήματος και να μην αποκαλύψετε σε κανένα το περιεχόμενο. Οι απόψεις που εκφράζονται ανήκουν στον συγγραφέα και δεν εκφράζουν κατ' ανάγκη τις απόψεις της Παγκρήτιας Συνεταιριστικής Τράπεζας. The contents of this email and any attachments are confidential. It is intended for the named recipients only. If you have received this email in error please notify the system administrator or the sender immediately and do not disclose the contents to anyone. Any views or opinions presented are of the author and not necessarily represent those of Pancretan Cooperative Bank