I¹ve been digging through SysConfig but can¹t seem to find where to set linewrap length for outgoing messages. At the moment, I have outgoing messages set to include the return URL for a given ticket. However, the URL is being cut off just before the actual OTRS .pl file gets appended to the link. So, instead of a working link, I¹m getting something similar to the following: http://servername.usc.edu/OTRS Customer.pl...(etc) ----- Salvador Manzo [ 620 W. 35th St Los Angeles, CA 90089 e. manzo@usc.edu ] Auxiliary Services IT, Datacenter University of Southern California 818-612-5112 Discourage self-help, and loyal subjects become the slaves of ruffians. Over-stimulate self-assertion, and for the arbitrament of the Courts you substitute the decision of the sword or the revolver. - The Law of the Constitution, by A.V. Dicey (MacMillan, London 1885).