Excellent, I was going to answer them! I just came across that solution and I worked! Thank you very much! On 09/02/17 12:17, Susan Dittmar wrote:
Am 09.02.2017 um 17:05 schrieb Jesus Rivera:
how do I get that field of change of state when it is going to make the note? Since I do not see that field, where I enable that field to change state? In sysconfig, Frontend::Agent::Ticket::ViewNote, via
Ticket::Frontend::AgentTicketNote###State
you allow or disallow changing the ticket state when writing a note.
Via
Ticket::Frontend::AgentTicketNote###StateType
you define which states can be chosen there.
HTH, Susan
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