Hey there! I have another question regarding the stats. How can I use the WorkingTime()for a specific ticket? get the working time in secondes between this times my $WorkingTime = $TimeObject->WorkingTime( StartTime => $Created, StopTime => $Self->SystemTime(), ); Thanks and regards María Alejandra Piedra Unidad de Informática y Sistemas de Información IICA (506) 2216-0171 Alejandra.Piedra@iica.intmailto:Alejandra.Piedra@iica.int De: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] En nombre de Lucarelli Roberto Enviado el: Martes, 01 de Junio de 2010 06:16 a.m. Para: User questions and discussions about OTRS. Asunto: [otrs] R: Stats by ticket state You have to change the name of the package inside the Stats file. Es. package Kernel::System::Stats::Static::StateAccounttime; Roberto Lucarelli ________________________________ Da: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Per conto di Alejandra Piedra Inviato: Monday, May 31, 2010 7:32 PM A: User questions and discussions about OTRS. Oggetto: Re: [otrs] Stats by ticket state Hi Nils! I actually just made a copy of the StateAction.pm file, just to see if a dropdown list would appear in the Static-File option once I selected the radio button. And now is worst because the Static-File option is no longer available, it just disappeared. Any clue why that could've happened. Thanks and regards María Alejandra Piedra Unidad de Informática y Sistemas de Información IICA (506) 2216-0171 Alejandra.Piedra@iica.intmailto:Alejandra.Piedra@iica.int De: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] En nombre de Nils Leideck - ITSM Enviado el: Lunes, 31 de Mayo de 2010 11:27 a.m. Para: User questions and discussions about OTRS. Asunto: Re: [otrs] Stats by ticket state Hi, On 31.05.2010, at 19:02, Alejandra Piedra wrote: I found out that I can make my own stat with the Static-File feature. My only question is how do I configure it, so that once I put the file in the //Kernel/System/Stats/Static directory, first it shows in the stats module, and secondly it doesn't give me the following error: Can't locate object method "new" via package "Kernel::System::Stats::Static::StateAccounttime" (perhaps you forgot to load "Kernel::System::Stats::Static::StateAccounttime"?) at ../..//Kernel/System/Stats.pm Can you post your Stats file first? Freundliche Grüße / Kind regards Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.netmailto:nils.leideck@leidex.net nils.leideck@otrs.com http://webint.cryptonode.de / a Fractal project