Re: [otrs] Dashboard view

12 Apr 2013


      There are no errors in apache log. Any idea what .pl file to edit?

~pete


On Thu, Apr 11, 2013 at 2:23 PM, Steven Carr  wrote:
...
You may need to edit the equivalent .pm file to expose these variables as
it sounds like they are not exposed if the values are not being returned.
Are there errors in your webserver error.log indicating you are trying to
reference variables that don't exist?
On 11 April 2013 12:10, Pete  wrote:
...
Hi,
I'm trying to add fields TicketFreeText1 and TicketFreeTime6 to dashboard
view.
I have added
<td>$QData{"TicketFreeText1"}</td> and
<td>$QData{"TicketFreeTime6"}</td>
to AgentDashboardTicketGeneric.dtl but I get only empty columns to
dashboard.
There are values in both Due date and free text1.
Any one got idea what might be wrong?
~pete
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