Thank you so much for the help! From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Nils Leideck - ITSM Sent: Saturday, January 30, 2010 5:43 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] Increasing the comment box Hi, On 30.01.2010, at 00:04, Garren McKelvey wrote: I went to sysconfig and went to the Groups and told it to show Ticket. Then I looked at all the Frontend::Agent categories and none of them have anything for customerinfo. The first option that could fit your needs is called "Ticket::Frontend::CustomerInfoComposeMaxSize" and is by default set to "22" signs. Do a search for the word "customerinfo" in the Sysconfig Startpage ... you should only find the Ticket::Frontend section. Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net nils.leideck@otrs.com http://webint.cryptonode.de http://webint.cryptonode.de / a Fractal project CU @ CeBIT 2010 in Hannover, Germany http://www.cebit.de and get to know more about OTRS at booth no. C37 in hall 2 from March 2-6, 2010!