I am mentioning 1440 minutes in the escalation / solution time for every QUEUE. Instead of giving the 24 hours to agent for that QUEUE it gives some thing very large. I want 24 hours for every queue as solution time. How can I do this ?? _____ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of pri pri Sent: Friday, July 20, 2007 7:57 PM To: otrs@otrs.org Subject: [otrs] PERL.EXE error hi all i have installed otrs and it seems to be working fine. for the past 3 days i have been receiving the perl.exe error the error reads perl.exe-application error the instruction at "0x046c32b9" referenced memory at "0x0360d0c4". the memory could not be "read" i have the latest version of OTRS and its running on windows small business server 2003 please help if you know why this error is occuring thank you _____ Wedding bells are ringing. HYPERLINK "http://g.msn.com/8HMBENIN/2740??PS=47575"When's your time to walk the aisle? No virus found in this incoming message. Checked by AVG Free Edition. Version: 7.5.476 / Virus Database: 269.10.11/909 - Release Date: 7/20/2007 4:39 PM No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.5.476 / Virus Database: 269.10.11/909 - Release Date: 7/20/2007 4:39 PM