Re: [otrs] No Attachment icon

1 Aug 2012


      I think you  might be missing the configuration, there is a configuration
field that let you define if an icon is shown in TicketView when an article
has attachments.

The Field is Ticket -> Frontend::Agent::Ticket::ViewZoom ->
Ticket::ZoomAttachmentDisplay:
Yes/No

 Regards


On Wed, Aug 1, 2012 at 2:54 PM, IT easyap  wrote:
...
**
Hello, in otrs version 3.1.7 for windows there is no attachment icon in
articles with attach, we tried with ie, firefox an chrome. There is any
workarround to solve this issue ?
thanks in advance
------------------------------
---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
-- 
___________________________
Alvaro Cordero Retana
Consultor de Tecnologias
Gridshield Monitoreo de Redes e
Infraestructura.
2258-5757 ext 123
alvaro@gridshield.net
www.gridshield.net