My apologies if this questions has been answered before, I'm new to the list. We're using the time zone function with OTRS and it is working well with regards to the agents. There is a problem however with the users (customers). Is there any way to set the time zone of a customer when using an LDAP backed? I would like to read the "city" of the customer and set the time zone based on it. If that's not possible is there a way to set at least a single time zone for the customer.pl pages? ________________________________ http://www.cbvcollections.com/cbvImages/ecardlogo.jpg Frank Wakelin Manager, Network/Telephony Services 100 - 814 Richards St. Vancouver, BC V6B 3A7 Telephone: (604) 661-7906 Mobile: (778) 229-9461 Fax: (604) 661-7996 fwakelin@cbvcollections.com Confidentiality Warning: This message and any attachments are intended only for the use of the intended recipients (otrs@otrs.org), are confidential, and may be privileged. If you are not the intended recipient, you are hereby notified that any review, retransmission, conversion to hard copy, copying, circulation or other use of this message and any attachments is strictly prohibited. If you are not the intended recipient, please notify the sender (Frank Wakelin) immediately by return e-mail, and delete this message and any attachments from your system. Thank you. Information Confidentielle: Le present message, ainsi que tout fichier qui y est joint, est envoye a l'intention exclusive de son ou de ses destinataires (otrs@otrs.org); il est de nature confidentielle et peut constituer une information privilegiee. Nous avertissons toute personne autre que le destinataire prevu que tout examen, reacheminement, impression, copie, distribution ou autre utilisation de ce message et de tout fichier qui y est joint est strictement interdit. Si vous n'etes pas le destinataire prevu, veuillez en aviser immediatement l'expediteur (Frank Wakelin) par retour de courriel et supprimer ce message et tout document joint de votre systeme. Merci