8 Feb
2013
8 Feb
'13
1:05 p.m.
From the manual, I see I have to add all these lines to get agents and customers authenticating with ldap (AD), but not sure if we have to add it to /opt/otrs/Kernel/Config.pm or /opt/otrs/Kernel/Config/Default.pm? Or in other place.
/opt/otrs/Kernel/Config.pm - your settings/overrides go in here /opt/otrs/Kernel/Config/Default.pm - you should not modify this config file *at all*
OK Steve, so I should edit /opt/otrs/Kernel/Config.pm, add my LDAP settings, restart OTRS and volia!? Also, I have seen in Admin/SysConfig/Frontend::Customer::Auth the same parameters I have added to /opt/otrs/Kernel/Config.pm, should I edit them using this web page or editing directly the /opt/otrs/Kernel/Config.pm file? Thaanks! Regards, Israel.