Hello Julio,
Hopefully the folliwing explanation will help you out:
http://www.mail-archive.com/otrs@otrs.org/msg25478.html
In case you'd like a team of ITIL and OTRS certified consultants helping
your organization to get the most from an ITIL adoption, please contact us.
Leonardo Certuche
www.itconsultores.com.co
Medellín, Colombia
On 31 August 2010 14:36, DM_Julio Angulo
Saludos, tengo una consulta ¿porque un agente de soporte desde la interfaz index.pl no puede seleccionar un servicio para un ticket de email?
Hi, i have a question: why a service agent, from the interface index.plcan´t select a service for email ticket?
Julio Cesar Angulo Quiroz
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