Try PostMasterFilter for moving From to Junk Queue where Generic Agent
purges junk on a schedule.
On Dec 7, 2017 8:25 AM, "Edson Richter"
Sorry... incomplete message sent from my faulty mail client!!!
Sending again:
Hi!
Using OTRS 5.0.25 on Linux with MySQL.
In our ticket system, we would like our team to respond tickets for company e-mails only.
The team has been warned to remove invalid adresses, but nevertheless, I also would like to add a rule for OTRS to automatically remove any address @ gmail.com, @hotmail.com, @outlook.com (the most obvious).
I know this is not perfect, but I can add more @domains later, making it more precise.
Can this be accomplishd in OTRS? Can I create a database trigger that strip this from the tickets?
Your help will be higly appreciated.
Regards,
Edson
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