Hi Aruna,
Yes, agents can create tickets into queues through the agent login
Menu Navigation Path:Tickets->New Phone TicketsTickets->New Email Tickets
This facility is for ServiceDesk Analysts to create tickets on behalf of customers.
Best Regards,
Sujeeva Tissaarachchi
From: k .Aruna Chandralal Perera
To: 'Sujeeva Tissaarachchi' ; 'User questions and discussions about OTRS. '
Sent: Friday, 15 September 2017, 13:48
Subject: RE: [otrs] Auto Responses not send for ticket creation
#yiv0170054898 #yiv0170054898 -- _filtered #yiv0170054898 {font-family:Helvetica;panose-1:2 11 5 4 2 2 2 3 2 4;} _filtered #yiv0170054898 {font-family:Helvetica;panose-1:2 11 5 4 2 2 2 3 2 4;} _filtered #yiv0170054898 {panose-1:2 11 5 2 4 2 4 2 2 3;} _filtered #yiv0170054898 {font-family:Calibri;panose-1:2 15 5 2 2 2 4 3 2 4;} _filtered #yiv0170054898 {font-family:Tahoma;panose-1:2 11 6 4 3 5 4 4 2 4;} _filtered #yiv0170054898 {panose-1:2 11 5 2 4 2 4 2 2 3;}#yiv0170054898 #yiv0170054898 p.yiv0170054898MsoNormal, #yiv0170054898 li.yiv0170054898MsoNormal, #yiv0170054898 div.yiv0170054898MsoNormal {margin:0in;margin-bottom:.0001pt;font-size:12.0pt;}#yiv0170054898 a:link, #yiv0170054898 span.yiv0170054898MsoHyperlink {color:blue;text-decoration:underline;}#yiv0170054898 a:visited, #yiv0170054898 span.yiv0170054898MsoHyperlinkFollowed {color:purple;text-decoration:underline;}#yiv0170054898 p.yiv0170054898MsoAcetate, #yiv0170054898 li.yiv0170054898MsoAcetate, #yiv0170054898 div.yiv0170054898MsoAcetate {margin:0in;margin-bottom:.0001pt;font-size:8.0pt;}#yiv0170054898 span.yiv0170054898BalloonTextChar {}#yiv0170054898 span.yiv0170054898EmailStyle19 {color:#1F497D;}#yiv0170054898 .yiv0170054898MsoChpDefault {font-size:10.0pt;} _filtered #yiv0170054898 {margin:1.0in 1.0in 1.0in 1.0in;}#yiv0170054898 div.yiv0170054898WordSection1 {}#yiv0170054898 HiIs there way that agents can create tickets into the queues like customer users do. ? I use OTRS 5 RegardsAruna Chandralal From: otrs [mailto:otrs-bounces@lists.otrs.org] On Behalf Of Sujeeva Tissaarachchi
Sent: Thursday, September 14, 2017 9:53 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Auto Responses not send for ticket creation Hi Balázs, Thanks for your message. However, this is not Notification Sender whereas this is Auto Response. I will put an update once I get through this. Best Regards,
Sujeeva Tissaarachchi From: Úr Balázs
To: User questions and discussions about OTRS.
Sent: Thursday, 14 September 2017, 11:25
Subject: Re: [otrs] Auto Responses not send for ticket creation 2017-09-13 1:57 GMT+02:00 Sujeeva Tissaarachchi :
I have an issue in Auto Responses only for "default reply (after new ticket
has been created)" It send all the emails but not this.
Hi Sujeeva,
Please check, if a correct email address is set in Framework → Core →
NotificationSenderEmail. We had a similar issue, and this was the
solution.
Regards,
Balázs
---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs
