Dear Julio, you should consult our documentation and read the part about using ACL setups! http://doc.otrs.org/3.0/en/html/c2691.html My friend Daniel Ciaglia wrote a nice OTRS Blog entry about the use of ACLs to control ticket status. http://blog.otrs.org/2010/08/17/state-machines-for-tickets-via-acl/ Cheers, Nils On 10.12.2010, at 18:58, DM_Julio Angulo wrote:
Hi team, I have a question, it may be possible to hide states for each type of ticket.
example
ticket type: incident status: open and closed
ticket type: Problem, status: pending and merge
and only one guy can see the state you want.
Julio Cesar Angulo Quiroz
Telf.: 997066155
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