[otrs] Auto assigning new tickets to users?

Greetings, In my otrs setup new tickets are generated by inbound emails to a specific address. At that time those new tickets sit in a queue but are not assigned to a user for action. Is it possible to automagically assign new tickets to a user in some round-robin, or other basic and fairly distributed fashion? As most support/help desk environments go techs are all over the place and it would be helpful to be sure the tickets are assigned right away instead of sitting in a queue waiting for manual assignment. Thanks! -Jeff