[otrs] Re: About Auto Response

Look in ³Auto Responses² and ³ Auto Responses <-> Queue² section. There is a ticket type called ³auto-reply² that is called whenever a queue is set to give new ticket notfication. Also, in the future please post this in the discussion lists. Regards, Andy On 9/10/06 11:36 PM, "Yosua Winata" wrote:

Hi Andy,

My name is yosua.

I have a few trouble in auto response in OTRS 2.0.4.

Please help me, if you can solve my problem.

The default, otrs automatically sending auto response with subject :

Re: [Ticket#ticket_id] []

I have a few trouble to remove tag [Ticket#ticket_id].

So finally, text in subject field, should like this:

Re: []

How is a way to remove [Ticket#ticket_id], because in subject field if Re: [Ticket#ticket_id] [] is showed, the subject field is too long. I have tried, and so far i don't have any solution, thanks before.

Stay in the know. Pulse on the new Yahoo.com. Check it out. http://us.rd.yahoo.com/evt=42974/*http://www.yahoo.com/preview

--