Hi,
Im using pre-canned responses (using the response part of the admin
section of OTRS), but it would be good to know how to modify all three in
case I use the other two in the future.
Thanks!
Tabitha
_____
Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von
Salvador Manzo
Gesendet: Donnerstag, 1. März 2007 19:49
An: User questions and discussions about OTRS.org
Betreff: Re: [otrs] top posting
Tabitha,
Are you using pre-canned responses, auto-responses or notifications? Those
are the three possible areas where you would need to modify the response
template, I believe.
On 3/1/07 06:13, "Tabitha Stang" wrote:
Hi,
My company is evaluating OTRS for use. Unfortunately Ive run into a major
problem. When I answer a test mail, the format is so:
=================================
[salutation I created]
[body of the customer mail]
[OTRS response that I chose]
[OTRS predefined signature I created]
=================================
We need the format order to be top-posted as below:
=================================
[salutation I created]
[OTRS response that I chose]
[OTRS predefined signature I created]
[body of the customer mail]
=================================
How do we change this?
Thanks!
Tabitha Stang
cleverbridge AG
_____
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--
Salvador Manzo [ 620 W. 35th St Los Angeles, CA 90089 e.
manzo@usc.edu ]
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"The secret of happiness is freedom, and the secret of freedom is courage".
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