Ok. Now i have the Phone number in the customer field but i am not able to
see it in the request window ( bottom right ).
I can only see Firstname, Lastname, Login, Email:
I also noticed that the phone number doesn`t have a " * " besides it and
that it is greyed out. How can i make it mandatory so that it will show in
every request the user makes ?
Regards,
Paul Andurnache
Rory
Sent by: otrs-bounces@otrs.org
26.09.2011 12:18
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Re: [otrs] Add details to customer fields
I was just trying to dig up the same thing from my own config.
Once you add all the telephone details into your LDAP config for each user
you can use
UserPhone => [ 'telephoneNumber' ],
to get this information to display in each ticket for a customer.
Kind regards,
Rory Clerkin
On 26 September 2011 10:13, Phil Bieber wrote:
Hi!
You can use the UserSyncMap Feature to achive just that, at least when you
have the data in your LDAP.
In your otrs\Kernel\Config.pm, you have configured the LDAP connection.
After That, just add the UserSyncMap, just like the following:
$Self->{"AuthSyncModule1"} = 'Kernel::System::Auth::Sync::LDAP';
$Self->{"AuthSyncModule::LDAP::Host1"} = [ '192.168.1.10' ];
$Self->{"AuthSyncModule::LDAP::BaseDN1"} = "dc=example, dc=com";
$Self->{'AuthSyncModule::LDAP::SearchUserDN1'} = 'user@example.com
';
$Self->{'AuthSyncModule::LDAP::SearchUserPw1'} = 'securepw';
$Self->{'AuthSyncModule::LDAP::UID1'} = "sAMAccountName";
$Self->{'AuthSyncModule::LDAP::Die1'} = 1;
$Self->{'AuthSyncModule::LDAP::AccessAttr1'} = "member";
$Self->{'AuthSyncModule::LDAP::UserAttr1'} = "DN";
# $Self->{'AuthSyncModule::LDAP::UserSyncInitialGroups1'} = [
'users', ];
$Self->{'AuthSyncModule::LDAP::UserSyncMap1'} = {
UserFirstname => [ 'givenName', 'initials', ],
UserLastname => [ 'sn' ],
UserEmail => [ 'mail' ],
#UserSalutation => [ 'salutation' ],
UserTitle => [ 'title' ],
UserPhone => [ 'telephoneNumber' ],
UserFax => [ 'facsimileTelephoneNumber' ],
};
Just adapt it to your needs!
HTH
Cheers
Phil.
--
It might be just possible, by lying very still in a cellar somewhere,
to get through a day without committing a crime. But only just. And,
even then, you were probably guilty of loitering.
- Terry Pratchett: Feet of clay.
GPG KEY ID (Philipp Bieber): 0x0185E301
FINGERPRINT: CA81 28C2 E63F DAF8 5ED4 DACB 7C26 EE5B 0185 E301
Philipp Bieber - philbieber@gmail.com
2011/9/26
Hello,
Thank you for the reply. I get them by LDAP from AD.
Regards,
Paul Andurnache
Rory
Sent by: otrs-bounces@otrs.org
26.09.2011 12:05
Please respond to
"User questions and discussions about OTRS."
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Re: [otrs] Add details to customer fields
Hi Paul,
What do you get your customer details from? LDAP or OTRS DB?
Kind regards,
Rory Clerkin
On 26 September 2011 09:25, wrote:
Hello,
Is there a way to add the Phone Number of a customer into it`s
details so it can be visible in the requests ?
Regards,
Paul Andurnache
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