Sorry, in the ITSM Change Management module; I do not explain it, the better explain with an example, I want to register in OTRS, the scheduled replacement of memory banks on a server, and there are 3 people involved in such work, the manager, build and agent, I understand that there must be roles defined, but as public this procedure in OTRS? Julio Cesar Angulo Quiroz Telf.: 997066155 De: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] En nombre de David Boyes Enviado el: Miércoles, 09 de Marzo de 2011 05:23 p.m. Para: User questions and discussions about OTRS. Asunto: Re: [otrs] how to change Make changes in the software code, or the settings in the software, , or create changes in the ITSM Change Management module? Hello, do not understand how to make changes, someone has a manual of procedures of this part or a link where you can advise me. thanks Julio Cesar Angulo Quiroz Telf.: 997066155