Harg, this is going to be very long :D ...
What Lukasz has indicated you are the fields related to the FAQ's tables in
the OTRS database. OTRS store the information that you enter in the variuos
forms of the tool in a repository.
With the SELECT provided, that must be executed via command line after that
you connect at the database (DB), you will have a list (textual) that should
match your criteria. That means fields Symptoms, Problem, Solution... and so
on.
There are many other methods to connect at the db but I think that are out
of scope/topic of that maillinglist/forum
Cheers.
MV
On Wed, Mar 16, 2011 at 2:16 PM, Silver springs
Hi Lukasz,
Thanks for your reply on the FAQ article help.
Im not sure if I understand what you said about the f_subject and other fields. Please let me know what are these f_subject, f_field1 etc .. What do these attributes represent when I select them ? Could you please tell me what they mean in terms of an individual FAQ article ?
I see that if I select the output to CVS, I get an output in excel format . Do you mean setting the limit to above 74, it downloads more than 74 FAQ articles ?
Please help me understand these questions.
Winter.
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