[otrs] Getting Email working in Windows

Hi all. I'm fairly new to OTRS, and am having a bit of a time getting emails to work. I have one queue (IT) with 4 subqueues (one for each tech). I would like to have an automated email dispatched to each tech whenever a ticket is entered into their subqueue. I do not want the customers to be receiving emails, however, as we use OTRS strictly for internal tracking. OTRS is installed on a workstation that is a domain member. Our email server is MS Exchange 2000. Can anyone give me a hand? Thanks in Advance, John M.