[otrs] <OTRS_UserFirstname> not resolving

9 Nov 2010

      Hello there,

Here's a small questions about variables and notifications for which I'd
love some help from you guys, we're using OTRS 2.4.8 and ITSM 2.1.1

We included  on some notifications but that variable is
not being resolved. I changed them for  but OTRS
never updated my change. Does anyone know what could be causing this
behavior?

Thanks in advance,

Leonardo Certuche
www.itconsultores.com.co
Medellín, Colombia