Re: [otrs] the ticket closure.

14 Jan 2016

      Yes!

YW!

(oh, you want to know *how*...)

PostMaster filter, look for a keyword, maybe
Body #closethis

set
X-OTRS-FollowUp-State closed successfully
X-OTRS-FollowUp-Lock unlock

On Thu, Jan 14, 2016 at 8:52 AM, Hugo Cosme  wrote:
...
Hello everybody , I'm new to the list and OTRS , but I wonder if it is
possible to make the ticket closure, via email!
TKS!
Obrigado.
Atenciosamente;
Hugo Cosme
(34)992573333
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Re: [otrs] the ticket closure.

Gerald Young