Robert L Mathews wrote on 27.02.2004 18:37:17:
At 2/27/04 1:49 AM, Armin.Wies@mscsoftware.com wrote:
But I have a lot of problems with the "new" tickets reminder, the number of "new" tickets IMHO is pure fantasy. Currently it says that I have two new tickets. When I click on this line, I can see no new tickets (no tickets at all). If I use the utilities and search for "new" tickets there are none.
Are you sure that page isn't just cached in your browser? I have this problem using the Safari browser (which has some caching bugs; it's not an OTRS problem). Shift-Reload fixes it.
Check the time displayed in the top-right of the page to make sure your browser has a current copy of the page.
Thanks for you reply, Robert. Unfortunately it's not the browser cache. Today I just moved some old messages (that were already closed) from the RAW-queue to the junk-queue. Suddenly OTRS told me, that I have 1 new message. When I click on the link, I can see nothing. If search for any "new" messages, there is none. Shift+reload -> still the same. Another computer with a "fresh" browser -> still 1 new message that I can not see. Best regards, Armin