Re: [otrs] emails with large attachments takes very long

Additionally, it would not be better to send a link to a file somewhere ? ;) On Wed, Apr 7, 2010 at 2:04 PM, Michiel Beijen wrote:

Hi Patrick,

An obvious question would be: is the mail server the component here causing the trouble? If adding the attachment to a note takes as much time as adding it to an email, it is caused by OTRS. Otherwise, your mail server is the bottleneck here.

((enjoy)) - Michiel Beijen R&D

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On Wed, Apr 7, 2010 at 1:44 PM, Patrick Schiess wrote:

...

hi,

first my setup:

otrs 2.4.7

win 2003

mssql 2008

perl 5.10

apache 2.2.10

mod_perl 2.0.4/dev

we are experiencing that sending emails with large attachments (> 5MB) through otrs takes very long. i am talking about 2 minutes or even more... 4 minutes when the attachment ist about 10MB. i tried to change the storage placement from DB to FS, but it didn’t change anything. unfortunately i don’t get any more specific informations in the log files.

does anyone have some similar issues or maybe someone of you guys has a solution to this problem ?

thanks for your help.

regards,

patrick.

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