the answers are assigned to all my new queues, if there is any other
setting need to do. thanks!
2010/3/2 Nils Leideck - ITSM
Hi, On 01.03.2010, at 16:03, yuan ywong wrote:
I re-tested, and there is "empty answer" is avaiable of all of system queue tickets, but unavailable of my own added queues.
you will have to assign the answers to the new queue in the admin panel in "Responses <-> Queues"
Nils Leideck
-- Nils Leideck Senior Consultant
nils.leideck@leidex.net nils.leideck@otrs.com
http://webint.cryptonode.de / a Fractal project
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