Re: [otrs] change ticket priority w/o acquire ownership

18 May 2011


      thanks,
it works!
(without restart in my environment)

Francesco

On Tue, May 17, 2011 at 1:42 PM, Roy Kaldung  wrote:
...
On Tue, 17 May 2011 12:53:55 +0200, Francesco Pasqualini

wrote:
...
Is there a way to change ticket priority w/o acquiring ticket ownership
?
I need a "supervisor" agent that must be able to change priority of
every
tickets.
Hi Francesco:
Have a look into SysConfig and check the configuration settings for
Frontend::Agent::Ticket::ViewPriority
Changing Ticket::Frontend::AgentTicketPriority###RequiredLock from yes to
no should work for you.
Don't forget to restart your webserver.
Regards, Roy
--
Roy Kaldung
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