
Hello,
I'd also love to know how to make them work. It seems like they were able to
make them work at http://forums.otrs.org/viewtopic.php?f=53&t=5475
If you make them work, please let us know, there should be a FAQ entry or a
HOW-TO forum post about it...
Leonardo Certuche
www.itconsultores.com.co
On 23 August 2010 16:44,
Hi expert's
I was configuring SLA's under my OTRS, everything work fine, but I see that the notification when the SLAs time is over only appear under the agent console.
This notifications can be send via email to a supervisor or manager?
Regards,
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