Re: [otrs] Priority, Impact and Criticality

In otrs 3.0.9 i believe in Core::Ticket there was a item that disabled these fields, but I think it was removed, I will disable then in the dtl files. Thanks 2012/1/6 Kevin Josue Zambrano Chavez

You can use SysAdmin GUI in admin area/module. You have to search for Agent or Customer criteria to disable/enable components on each User agent or Customer page/modules. El 06/01/2012 14:34, "Wagner" escribió:

...

Hello,

is there a way to disable the fields Priority, Impact and Criticality?

I thought I had seen it in the Sysconfig, but didn't find.

Thanks

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