Hello,
I believe AgentTicketZoom will only show you fields with values. If you
haven't set the freefield to a value, nothing will be shown.
Another thing to do is make sure
/opt/otrs/Kernel/Output/HTML/Standard/CustomerTicketZoom.dtl is actually
letting you see the freefield.
Leonardo Certuche
www.itconsultores.com.co
Medellín, Colombia
On 8 August 2011 14:36, Ugo Bellavance
Hi,
I would like to use TicketFreeTime fields for my tickets, so here is what I did:
- Created the field in Core::TicketFreeTime - Enabled its display in agent interface in: Ticket::Frontend::** AgentTicketFreeText###**TicketFreeText - Enabled its display in customer interface in : Ticket::Frontend::**CustomerTicketZoom###**AttributesView
I can see the field in the agent interface, but I can't see it in the customer interface when I zoom on a ticket. Is it a caching issue? Where is this field supposed to be?
Also, is it possible to have this field displayed in the summary view of the customer interface?
Thanks,
Ugo
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