Re: [otrs] How to change the "new ticket" option

I think the main reason you are not getting an answer is it does not make sense.. please elaborate what you are asking about a bit more Shawn Gadow Network Administrator Oregon CUSD 220 "Security is when everything is settled. When nothing can happen to you. Security is the denial of life." - Germaine Greer From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Juancho - Sent: Friday, May 13, 2011 9:49 AM To: otrs@otrs.org Subject: [otrs] How to change the "new ticket" option Hi,, need help!!! I have a problem. How can I do to move a ticket to the "new ticket" without blocking the ticket to a different user. Thanx!!!!!!!!!!!!!!!!!!!!!!!!!!