Hi all, I did a test-upgrade from 3.1.11 to 3.2 It looks great but I have two problems and one question: BLOCKING: 1) missing "new ticket" in customer interface Apparently I have not the "new ticket" in customer web interface - quite strange ! I tested it with standard theme.... MINOR 2) search for customer ID in "customer" -> "customer information" starts a query that never ends it works if I search for customer user in the same screen Anyone else experiencing the same problems ? QUESTION Curiosity: I created a test process (really great! Compliments to OTRS Dev group), but I cannot find a way/button to start it. Even the manual is not clear to me. I thought there will be a "process ticket" or something like that.. Kind regards, Massimo Bianchi Npo Sistemi S.p.A. - Gruppo Npo S.S.11 Padana Superiore 28 20063 Cernusco S/Naviglio MI Tel: +39 02 92596.322 Cell: +39 348 5852275 Fax: +39 02 92140548 Skype: massimo.bianchi Lync: massimo.bianchi@nposistemi.itmailto:massimo.bianchi@nposistemi.it Mail: massimo.bianchi@nposistemi.itmailto:massimo.bianchi@nposistemi.it Web: http://www.nposistemi.ithttp://www.nposistemi.it/