Hi there, I have a huge problem that make my agents loosing trust in OTRS (they are about to switch back to Outlook). The forward function does not forward all attachements. I have a ticket where I have four attachments: - file1 that is a copy from the original email (don't know why this file is there) - image001.gi f that is the logo from the customer contained in the incoming email - ro_parameters6 0.doc one doc word (with a space in the name) - model_notification_longtextfollowingblabla.doc one other doc word with a long name When I click forward, I just got the ro_parameters6 0.doc document attached. The three others files are not there anymore ... Any idea? Many thanks for your help ... Philippe Philippe Martignier Communications Division Customer Service Center Email : Philippe.Martignier@wipo.intmailto:Philippe.Martignier@wipo.int Phone : 00 41 022 338 72 36 Building : NC Office : 3, 316 World Intellectual Property Organization Disclaimer: This electronic message may contain privileged, confidential and copyright protected information. If you have received this e-mail by mistake, please immediately notify the sender and delete this e-mail and all its attachments. Please ensure all e-mail attachments are scanned for viruses prior to opening or using.