Unfortunately if the users were putting in a relevant title this would be unnecessary...
Ticket title is already showing - where can I change what is displayed there?
----- Message from nils.leideck@leidex.net ---------
Date: Tue, 16 Feb 2010 18:30:43 +0100
From: Nils Leideck - ITSM
Hi,
On 12.02.2010, at 20:04, Jefferson Davis wrote:
We would like to include selected free text fields in the dashboard view. Too many users are putting in highly detailed subjects like "Computer Help" *sigh*... Can someone point me in the right direction as to where this could be configured? Is it even possible?
instead I would recommend to jst change the Ticket titel. This is be default enable for the "Free Fields" action in the TicketZoom View.
Nils Leideck
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----- End message from nils.leideck@leidex.net ----- -- Jefferson K Davis Technology and Information Systems Manager Standard School District 1200 North Chester Ave Bakersfield, CA 93308 661.392.2110 Links: ------ [1] http://www.cebit.de ---------------------------------------------------------------- This message was sent using IMP, the Internet Messaging Program.