Hey there,
You can set a default queue for your customers very easy.
Ticket -> Frontend::Customer::Ticket::ViewNew::CustomerPanelOwnSelection:
There you can yust type in your "Raw" queue and the name under which the
customer will see it.
Mit freundlichen Grüßen / Kind regards
Markus Moj
IT Infrastructure & Services
TimoCom Soft- und Hardware GmbH
In der Steele 2
D-40599 Düsseldorf
Tel: +49 211 88 26 80 14
Fax: +49 211 88 26 70 14
eMail: MMoj@TimoCom.com
www.TimoCom.com
Geschäftsführer: Jens Thiermann, Gunther Matzaitis
Amtsgericht Düsseldorf, HRB 34489
From: "Fernando Della Torre"
To:
Date: 28.09.2009 16:35
Subject: [otrs] Define default queue
Sent by: otrs-bounces@otrs.org
Hello everybody!
We've been using OTRS as our service desk tool for about 6 months and we're
very happy with it.
Today, when a customer logs on to OTRS and creates a new ticket he is able
to choose the destination queue and set type and priority for this new
ticket.
What we would like to do was to hide the queue list from customers and make
OTRS send all the tickets to a default queue, with default type and
priority, so we would have an agent working on this queue classifying the
tickets and moving them to the apropriated queue and with the correct
priority.
How could we do this? Anyone has made it already?
Any help will be very appreciated!
Regards,
Fernando Della Torre
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