Re: [otrs] Reports by agents

Hi Jesus, Apparently this information is no accessible trough the normal statistics GUI, if you need a custom report please contact otrs sales department at sales@otrs.com mailto:sales@otrs.com ((enjoy)) Carlos Rodríguez

On Feb 8, 2017, at 10:24 AM, Jesus Rivera wrote:

Good morning, I would like to generate reports on how many tickets an agent makes, but according to our way of working, there is a supervisor who closes the ticket, the problem is that when the ticket is closed, it is left with the owner of the ticket, there will be some form That a person closes a ticket without being left as owner? --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs