OK. Got it working! When I switched to mysql (for testing purposes) it worked as it should. When I was using postgresql all seemed to work fine, except answering tickets... For the time being (I have too spare time :-) I'll stick with using mysql (if it really works, that is :-P). However, I would really like to use postgresql since it really is a more complete dbms with standard features that I expect. I dunno what experiences other shave had with otrs using postgresql, but I would really like feedback. If I can manage to fix my error, I'll switch back to a real database :-) Thanks! Eivind fre, 19.12.2003 kl. 09.01 skrev Eivind Arnesen:
tor, 18.12.2003 kl. 21.20 skrev Martin Edenhofer:
Hi,
On Wed, Dec 17, 2003 at 09:27:58AM +0100, Eivind Arnesen wrote:
OTRS looks very promising, but I've run into a problem. I cannot answer tickets when i press "empy answer". I'm using the latest otrs rpm on a redhat 9 box.
Here is the message from /var/log/httpd/error_log:
ModPerl::Registry: Can't call method "address" on an undefined value at /opt/otrs//Kernel/System/Email/Sendmail.pm line 88.! [...]
Is it working if you use cgi? [...] You mean without mod_perl? No, I've tried without the perl settings in /etc/httpd/conf.d/otrs.conf. I could really need some help with this one, we are replacing a Advanced Helpdesk from CA with (hopefully) OTRS if we can get it to work soon.
My current apache configuration uses: [...]
It looks fine. However, try to use it without mod_perl, then you will get closer to the error.
OK. tried again without mod_perl. In the httpd/error_log I now see:
[error] [client 10.1.11.32] [Fri Dec 19 08:56:41 2003] index.pl: Use of uninitialized value in concatenation (.) or string at ../..//Kernel/Modules/AgentCompose.pm line 223.
Eivind
PS: If you need fast help (a solution). http://otrs.de/ :)
Martin Edenhofer
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