Hi Florian,
Thanks for quick respond
First : I have Type menu in create new ticket interface, I want to link it with my queues. HOW ?
Second : in To menu I want to put my categories for example: IT service desk team or application team .. etc. HOW ?
If I can create new custom menu please inform me HOW ?
Thank you again and waiting your support
Thanks and best regards,
Khaled M.Abu Hussein
System Administrator
Technology and Information Systems Department
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From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Florian Edlhuber
Sent: Thursday, December 27, 2012 1:06 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] New tickets issues
hi
Am 27.12.2012 um 11:13 schrieb "khaled mohamed"
