[otrs] top posting

Hi, My company is evaluating OTRS for use. Unfortunately I've run into a major problem. When I answer a test mail, the format is so: ================================= [salutation I created] [body of the customer mail] [OTRS response that I chose] [OTRS predefined signature I created] ================================= We need the format order to be "top-posted" as below: ================================= [salutation I created] [OTRS response that I chose] [OTRS predefined signature I created] [body of the customer mail] ================================= How do we change this? Thanks! Tabitha Stang cleverbridge AG