Re: [otrs] PDF attachments not recognized via email

Hi Hugh, The problem is that you have a Content-ID in your email for this attachment although it's not in-line. This causes some MUA's (Outlook) to 'hide' it. This only occurs if you used WebUploadCacheModule::FS and has been fixed already, see http://bugs.otrs.org/show_bug.cgi?id=6628 -- Mike On Sat, Feb 26, 2011 at 3:28 AM, Hugh Kelley wrote:

Interestingly, this works (application/octet-stream instead of application/pdf):

Content-Type: application/octet-stream;

name="AD Group Membership Report.pdf" Content-Transfer-Encoding: base64 Content-Description: AD Group Membership Report.pdf Content-Disposition: attachment; filename="AD Group Membership Report.pdf"

Hugh

On Fri, Feb 25, 2011 at 9:18 PM, Hugh Kelley wrote:

...

When I submit/reply to tickets via email with PDF attachments, those attachments do not appear in the UI with the articles.

However, If I go to "Plain Format" I see them in the MIME content of the article and if I "Download this email" they are there as well.

I have installed the *PDF::API2 * module and don't see any log errors.

I have tried the following combinations, each with the same results. Is there another sysconfig option I need to set? Other attachments do appear.

Content-ID: <AD Group Membership Report.pdf> Content-Disposition: attachment; filename="AD Group Membership Report.pdf" Content-Type: application/pdf; name="AD Group Membership Report.pdf" Content-Transfer-Encoding: base64

Content-Type: application/pdf; name="AD Group Membership Report.pdf" Content-Transfer-Encoding: base64 Content-ID: <AD Group Membership Report.pdf> Content-Description: AD Group Membership Report.pdf Content-Disposition: attachment; filename="AD Group Membership Report.pdf" Content-Location: AD%20Group%20Membership%20Report.pdf

The system is:

- OTRS 3.0.3 - IIS 7.0 with PerlEx. - Exchange and hMailServer are relaying the messages.

Hugh

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