Oh, i'm sorry. About the fields "service" and "SLA" in the ticket form, i
found the problem, is necessary inform the client to see the services and
sla associated.
On Tue, Apr 17, 2012 at 1:04 PM, Douglas Nascimento
Hello.
I'm begginer in OTRS and I'm little lost to how configure a SLA for tickets. I created some services levels, but I don't know how associate the ticket with the SLA.
When I create a ticket (using a admin user) the fields "service" and "SLA" are empty. In really, I would like associate a SLA rule with a queue. And the tickets in this queue will have the same service level. Is possible?
There's some tutorial or manual that I can follow?
I'm testing the OTRS 3.1.
Thank you and sorry for my english.
-- Att, Douglas Nascimento de Jesus beaglenetwork.blogspot.com
-- Atenciosamente, Douglas Nascimento de Jesus beaglenetwork.blogspot.com